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BYD’s presence in Gandaki Province has received a major boost with the inauguration of a fully authorized 3S facility in Pokhara, expanding the electric vehicle brand’s after-sales service network and completing its integrated sales, service and spare-parts ecosystem in the city.

Cimex Inc. Pvt. Ltd., the authorized distributor of BYD Auto Industry Co. Ltd. in Nepal, has inaugurated the official BYD Authorized Service Centre in Pokhara, operated by its authorized dealership, Flash Mobility Pvt. Ltd.

Located at Buddha Chowk-10, Pokhara, the new facility provides BYD customers in Gandaki Province and surrounding areas with direct access to authorized sales, servicing and genuine spare parts under the distributor’s nationwide network.

The service centre was inaugurated on August 7, 2026, by Pokhara Metropolitan City Mayor Dhana Raj Acharya, who attended the event as the chief guest.

The inauguration marks another milestone in BYD’s expansion of its after-sales infrastructure in Nepal, as the company seeks to strengthen customer support alongside the growing adoption of electric vehicles across the country.

Completing BYD’s 3S ecosystem in Pokhara

With the opening of the new service centre, BYD Pokhara now has a complete 3S ecosystem—Sales, Service and Spare Parts.

The expansion is expected to provide BYD owners in Gandaki Province with a more integrated ownership experience, eliminating the need to rely primarily on third-party service arrangements for authorized after-sales support.

Until the establishment of the new facility, BYD customers in Pokhara had been receiving after-sales support through a selected and professionally trained third-party service partner.

While the arrangement provided service support to existing customers, the new authorized centre brings after-sales operations directly under BYD’s authorized distributor network.

This means customers can now access dedicated BYD service infrastructure, specialized equipment, genuine spare parts and factory-trained technical personnel at an officially authorized facility.

The move is particularly significant for electric vehicle owners, for whom specialized technical expertise and appropriate diagnostic and high-voltage equipment are essential components of vehicle maintenance.

7,233-square-foot EV-focused service facility

The newly inaugurated service centre covers 7,233 square feet and has been purpose-built to address the maintenance and repair requirements of electric vehicles.

The facility includes four modern vehicle lifts and dedicated maintenance bays, allowing technicians to handle multiple vehicles simultaneously.

It also features a specialized high-voltage work area, which is designed to support maintenance and technical work involving EV-specific systems.

The service centre also houses a dedicated storage facility for genuine BYD spare parts and includes a separate vehicle washing bay.

According to the company, the workshop has the capacity to service approximately 15 to 16 vehicles per day.

The increased capacity is expected to help reduce customer waiting times and improve service turnaround, particularly as the number of BYD electric vehicles operating in Pokhara and other parts of Gandaki continues to increase.

Wide range of after-sales services

BYD customers visiting the new facility will have access to a broad range of after-sales services under one roof.

These include periodic vehicle maintenance, battery inspection, mechanical and electrical repairs, dent and paint services, roadside assistance, warranty-related support and genuine spare-parts replacement.

The centre will also provide dedicated customer relationship management services through service advisors and CRM executives.

The combination of technical services and dedicated customer support is intended to provide customers with a more structured ownership experience from vehicle purchase through long-term maintenance.

Cimex emphasizes long-term customer support

Speaking at the inauguration, Sushil Tandukar, Head of Service at Cimex Inc., said vehicle delivery represents only the beginning of a customer’s relationship with BYD.

“Purchasing a vehicle is only the beginning of a customer’s journey with BYD. Our responsibility continues throughout the ownership experience,” Tandukar said.

He said the new Pokhara facility reflects Cimex’s commitment to providing “Superior and Sincere Service” through modern infrastructure, trained technicians, genuine spare parts and customer-focused support.

Tandukar also emphasized that the company is continuing to strengthen its nationwide service network as Nepal’s EV market expands.

The focus, he said, is to ensure that BYD owners receive dependable technical support and greater peace of mind throughout their vehicle ownership journey.

Growing EV market driving service expansion

The opening of the Pokhara facility comes at a time when electric vehicle adoption in Nepal continues to expand.

Pokhara, as one of Nepal’s major urban and tourism centres, has emerged as an important market for electric mobility. The city’s growing adoption of EVs has also increased the need for specialized after-sales infrastructure capable of supporting modern electric vehicles.

For automakers and distributors, expanding the service network has become increasingly important as EV sales grow beyond Kathmandu Valley and into provincial markets.

A wider authorized service network can also address one of the key concerns among potential EV buyers—whether adequate technical support and genuine spare parts will be available after purchasing the vehicle.

BYD’s expansion in Pokhara therefore represents not only an increase in workshop capacity but also an effort to strengthen consumer confidence in electric mobility outside the capital.

Strategic expansion ahead of NAIMA Mobility Expo 2026

The inauguration also comes ahead of the NAIMA Mobility Expo 2026, where BYD is expected to showcase its next generation of electric vehicles.

The expansion of the after-sales network at this stage underscores the company’s broader strategy of combining new product offerings with supporting infrastructure.

As competition in Nepal’s electric vehicle market intensifies, manufacturers are increasingly competing not only on vehicle specifications, technology and pricing but also on the quality and availability of after-sales services.

For BYD, the expansion of authorized service infrastructure could become an important part of its strategy to maintain customer confidence as its installed vehicle base grows.

Beyond vehicle sales

The Pokhara service centre reflects a broader shift in Nepal’s EV market, where the focus is gradually moving from simply increasing vehicle sales to building a complete electric mobility ecosystem.

For EV customers, factors such as battery health monitoring, high-voltage system maintenance, software diagnostics, genuine spare parts, warranty support and trained technicians are becoming increasingly important.

The availability of dedicated EV service infrastructure can therefore play a critical role in determining the long-term ownership experience.

With four vehicle lifts, specialized high-voltage facilities, genuine spare-parts inventory and a daily servicing capacity of up to 16 vehicles, the new Pokhara facility is positioned to serve as a key after-sales hub for BYD customers across Gandaki Province.

BYD expands nationwide service footprint

The company said it remains focused on expanding its nationwide after-sales network alongside the growth of its electric vehicle business.

For BYD, the strategy extends beyond introducing new EV models to creating an ownership ecosystem that supports customers throughout the life of their vehicles.

The new authorized 3S facility in Pokhara is expected to strengthen BYD’s presence in Gandaki Province while providing customers with direct access to authorized service and genuine parts.

As Nepal moves toward greater adoption of electric mobility, the ability of automakers to provide reliable and accessible after-sales support will increasingly become a key factor in consumer decision-making.

The Pokhara facility, therefore, represents another step in BYD’s effort to build a nationwide EV service network and make electric mobility more accessible, dependable and customer-focused across Nepal.