Around one-fourth of the customers of Nepal Electricity Authority are found to be paying the electricity bills through online medium.

While the NEA has been saying that it is running a campaign to make its service delivery technology-friendly, it has been found that only 28 percent of the total service seekers pay online.

Manoj Silwal, deputy executive director of the NEA, revealed this information during a recent interaction with the private sector. Silwal also claimed that the NEA is making its service delivery based on technology.

The NEA’s customers have been paying the fee through 10 different types of wallets. At present, the NEA has made arrangements for online payment of electricity bills up to Rs 500,000 through digital wallets.

Customers who have to pay more than that amount are required to visit the NEA’s counter. Silwal said, “Now we are preparing to increase the limit of Rs 500,000. Then this complaint will also be resolved.”

He said that the NEA is promoting online services to adress the complaints of customers who have experienced unnecessary hassles from the employees while taking services and to maintain transparency.